Ademco – SG

Technical Team Manager


  • Oversee the whole process of service cum maintenance workflow
  • Front line contact with client representatives on all service/maintenance related issues
  • Liaise with internal stakeholders on the delivery of resources and work scope to customers
  • Lead a team of service team members
  • Oversee the hiring of new candidates
  • Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics
  • Determine new, creative ways to employ teams on service deliveries and distribute responsibilities
  • Manage day-to-day client interactions and expectations for optimal results
  • Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships
  • Possess a knowledge base of each client’s business, organization and objectives
  • Be responsible for operationally managing multiple aspects of the team
  • Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
  • Perform a wide variety of technical and non-technical tasks


  • Nitec in Electrical/Electronic Engineering with at least 5 years working experience
  • Hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must
  • Hands-on experience in security system configuration, application programming and integration with third-party systems will be an advantage
  • Technology savvy (hardware & software)
  • Excellent problem solving skills
  • Strong verbal and written communication skills
  • Must be a team player
  • Customer service and business orientated with good initiative and adaptability
  • Transport allowances will be provided if you possess own vehicle. Otherwise, transport expenses will be reimbursed
Job Category: Engineer
Job Type: Full Time
Job Location: Singapore

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